Cancellation Policy

Right of withdrawal & withdrawal form

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of cancellation, you must send us (Refined Pieces, Muldenstraße 48, 4020 Linz, telephone number: 06602638509, e-mail address: refinedpieces.info@gmail.com) a clear statement (e.g. a letter sent by post or a email) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of cancellation does not apply to contracts for the delivery of goods, the price of which depends on fluctuations in the financial market, over which the entrepreneur has no influence and which can occur within the cancellation period.

Other notes:

• Please send the goods back to us in the original packaging and the associated packaging components
• Please do not send the goods back to us freight collect.

Withdrawal form

If you want to revoke the contract, please fill out this form and send it back.
To
Refined Pieces
Muldenstraße 48
4020 Linz
Austria Email address: refinedpieces.info@gmail.com

 

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) Ordered on (*) ____________ / received on (*) __________________ __________________________________________________________ Name of consumer(s) __________________________________________________________ Address of consumer(s) __________________________________________________________ Signature of consumer(s) (only if notification is on paper) __________________________
Date (*) Delete where not applicable